Sales Policy

Effective Date: December 30, 2024

At Klepmavel, we are committed to providing high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions that apply when you purchase products from our website, www.klepmavel.com. By placing an order with us, you agree to be bound by this policy. Please read it carefully.

1. Product Availability

We strive to keep our inventory up to date and provide accurate product information. However, the availability of products on our Site is not guaranteed. If an item is out of stock or discontinued after you place your order, we will notify you as soon as possible and offer alternatives, such as a replacement product, store credit, or a full refund.

2. Pricing and Payment

All prices displayed on the Site are in U.S. dollars (USD) unless stated otherwise. Prices may be subject to change at any time, and we reserve the right to adjust prices due to promotional offers, seasonal sales, or other factors.

  • Payment Methods: We accept various forms of payment, including credit/debit cards, PayPal, and other secure online payment methods. Payment is due at the time of order placement.
  • Sales Tax: Sales tax may be applied to your order depending on the shipping address and local tax laws. The applicable tax will be calculated at checkout.

3. Order Processing

Once your order is placed, it will be processed as quickly as possible. Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing time may vary depending on the product’s availability, the payment method used, and the shipping destination.

After your order has been processed, you will receive an order confirmation email, followed by a shipping confirmation email once your order has been dispatched.

If we encounter any issues with your order (e.g., payment failure, stock availability, etc.), we will contact you promptly to resolve the issue.

4. Order Cancellation

You may cancel your order within 24 hours of placing it, as long as it has not been processed or shipped. To cancel your order, please contact us as soon as possible via email at info@klepmavel.com or by calling (818) 885-8851.

After 24 hours, we cannot guarantee the ability to cancel or modify the order, as it may have already been processed for shipment.

5. Discounts, Promotions, and Coupons

We offer regular promotions, seasonal sales, and discount codes throughout the year. When using discount codes or participating in sales events, please note the following:

  • Discount Codes: Discount codes must be applied at checkout. Only one discount code can be used per order, unless otherwise specified.
  • Sales Events: Prices during sales events are typically discounted from their regular price and are valid only for the duration of the sale period. Sales items may not be eligible for further discounts, promotions, or returns.
  • Coupon Expiration: Coupons and discount codes are subject to expiration dates, and we cannot extend the validity of expired codes.

6. Shipping and Delivery

We offer various shipping methods, including standard and expedited options, to ensure that your products arrive in a timely manner. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • Domestic Shipping: Orders within the U.S. typically arrive within 5-7 business days, depending on the shipping method chosen.
  • International Shipping: We also offer international shipping, but please note that customs fees, taxes, and duties may apply. These fees are the responsibility of the customer.
  • Shipping Delays: While we strive to ship orders promptly, shipping times may vary depending on carrier delays, weather conditions, and other external factors. We are not responsible for delays caused by third-party shipping carriers.

7. Returns and Refunds

Our Return Policy applies to all sales on the Site. Please review it to understand how to return items, whether they are defective, incorrect, or simply not what you expected.

  • Refunds: Once we receive your returned items, we will process your refund to the original payment method. Refunds are typically issued within 7-10 business days of receiving the returned items.
  • Exchanges: We do not currently offer direct exchanges. If you want a different item, we recommend placing a new order and returning the original product for a refund.

8. Backorders and Pre-Orders

If you place an order for an item that is on backorder or is available for pre-order, we will notify you of the estimated delivery date. The estimated delivery date is subject to change, and you will be informed if there are any delays. You may cancel a backorder or pre-order at any time before shipment.

9. Product Descriptions and Errors

We make every effort to ensure that all product descriptions, images, and specifications on the Site are accurate and up-to-date. However, we cannot guarantee that the content is always free from errors. If we discover an error in the price or description of an item you have ordered, we will notify you and offer options to resolve the issue, such as adjusting the price, providing a refund, or cancelling the order.

10. Limitation of Liability

Klepmavel is not responsible for any indirect, incidental, special, or consequential damages arising from your purchase, use of products, or any other aspect of the transaction. Our liability is limited to the amount you paid for the product or service involved in the claim.

11. Force Majeure

We are not liable for any failure or delay in fulfilling our obligations under this Sales Policy if such failure or delay is caused by circumstances beyond our reasonable control, such as natural disasters, acts of war, strikes, or other unforeseen events.

12. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any changes.

13. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with placing an order, please contact us at:

Hotline: (818) 885-8851
Email: info@klepmavel.com
Website: www.klepmavel.com
Address: 18309 Schoenborn St, Northridge, California