Shipping Policy for Klepmavel

Effective Date: December 30, 2024

At Klepmavel, we are committed to providing timely and reliable shipping services to all of our customers. This Shipping Policy outlines the terms and conditions regarding shipping methods, fees, delivery times, and more. By making a purchase on our website www.klepmavel.com, you agree to the terms outlined below.

1. Shipping Methods

We offer several shipping options to ensure that you receive your order in a timely manner. The available shipping methods depend on the destination and size of your order. Our standard and expedited shipping options include:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery for orders placed before 12 PM (local time), excluding weekends and holidays.

Note: Shipping times are estimated and may vary depending on factors such as weather, holidays, and shipping carrier delays.

2. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. The final shipping cost will be displayed at checkout before you confirm your purchase.

  • Domestic Orders (within the U.S.): Shipping fees for domestic orders are calculated based on the shipping method you select during checkout.
  • International Orders: We also ship internationally. International shipping fees are calculated based on the destination country, package weight, and shipping method. Customs duties, taxes, and import fees are not included in the shipping cost and are the responsibility of the customer.

We occasionally offer free shipping promotions. Please check our website for any current offers.

3. Order Processing Time

All orders are typically processed within 1-3 business days (excluding weekends and holidays). You will receive an email confirmation once your order has been processed, and a shipping notification once your order has been dispatched.

Please note that orders placed on weekends or holidays will be processed the next business day. We do our best to ship orders as quickly as possible, but there may be some delays during high-volume periods (e.g., holidays or sales events).

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment and see the estimated delivery date.

For domestic orders, tracking will typically be available within 24 hours after your order has been shipped. For international orders, tracking information may take a little longer to update.

5. Delivery Times

  • Domestic Shipping (U.S.):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: Next-day delivery (for orders placed before 12 PM local time)

  • International Shipping:

    • Delivery times for international shipments vary depending on the destination country and shipping method selected. Please allow 7-21 business days for delivery, though it may take longer in some cases due to customs processing.

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as weather delays, customs processing, or carrier delays.

6. Shipping Restrictions

  • Shipping to P.O. Boxes: We do not ship to P.O. Boxes. Please ensure you provide a valid physical address for shipping.
  • International Shipping Restrictions: Some products may be restricted from shipping to certain countries due to regulations, customs restrictions, or other factors. If we are unable to ship to your location, we will notify you promptly.

7. International Orders

We are pleased to offer international shipping to many countries worldwide. Please note the following for international orders:

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or import fees, which are not included in the shipping cost. These fees are the responsibility of the customer and are payable upon delivery. Please check with your local customs office for more information on import duties or taxes that may apply.

  • Shipping Delays: International orders may experience longer shipping times due to customs processing. Please allow extra time for delivery, as delays are sometimes unavoidable.

  • Currency: All transactions are processed in U.S. Dollars (USD). If you are shopping from outside the U.S., please be aware that your bank or payment provider may charge additional fees for currency conversion.

8. Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@klepmavel.com or (818) 885-8851, and we will do our best to correct the information before the order is processed.

9. Lost or Damaged Items

We take every precaution to ensure your items are carefully packed and shipped safely. However, if your order is lost or damaged during shipping, please contact us immediately at info@klepmavel.com or (818) 885-8851. We will work with you and the shipping carrier to resolve the issue as quickly as possible.

  • Damaged Goods: If your item arrives damaged, please take photos of the damaged packaging and product and contact us within 7 days of receiving the shipment. We will assist you with a return, replacement, or refund, depending on the situation.

  • Lost Packages: If your package is lost in transit, please contact the carrier with your tracking number. If you cannot resolve the issue with the carrier, contact us, and we will assist in filing a claim with the shipping carrier or offer you a replacement or refund.

10. Shipping Delays

While we strive to ship orders promptly, shipping times may occasionally be delayed due to circumstances beyond our control, such as:

  • Weather-related delays
  • High-demand periods (e.g., holidays, sales events)
  • Shipping carrier issues
  • Customs processing (for international orders)

We are not responsible for delays caused by third-party shipping carriers or customs processing. However, we will do our best to assist you in tracking your order and resolving any issues.

11. Changes to the Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any updates or changes.

12. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

Hotline: (818) 885-8851
Email: info@klepmavel.com
Website: www.klepmavel.com
Address: 18309 Schoenborn St, Northridge, California